About The Enigma Group - Business Results
The Enigma Group was established in 1997. We have worked extensively throughout Australia and abroad to enable our clients to achieve outstanding results. Working across all industry sectors, we have helped organisations to identify their challenges and developed strategies to overcome them. Creating a more productive future.
We partner with our clients and collaborate with other specialists to support the process of driving change, individually, within small teams, across business units and throughout entire organisations. We tailor our response to address the specific needs identified and typically start by supporting leaders to clarify the current status of their teams, define both realistic and aspirational objectives then develop aligned strategy to forge the future.
Enigma can then support the transformation process through tailored training, individual coaching, facilitated process, ongoing tracking and support.
Significant Business Projects to Date
After United Energy's long-standing Customer Service program was shown to be ineffective and poorly received by participants, we worked with them to redevelop the program. By improving the instructional design, creating simulations to engage participants and clarify issues and deliver training that the participants could identify with. We radically improved internal customer satisfaction rates and helped service representatives to consistently apply their skills.
||When the Age Print Centre at Tullamarine opened in 2002, helping staff make the transition into a "dynamic cross functional team environment" was one of the many challenges the management team needed to confront. |
The Enigma Group worked closely with HR to develop a component of their induction training to clearly define the vision for the new organisation's culture. We facilitated a process that enabled employees to understand how they should interact, and take ownership of building the new culture.
Examples of Achieved Results in Varied Industry Sectors
Employed at United Energy Call Centre to fix their problems in the areas of punctuality, attitude and time management.
MINING & RESOURCES
Insource consulting role within Exxon-Mobil supporting training needs analysis and curriculum development to streamline territory management and enhance management competency across the business.
Department of Human Services to manage clients lslslslsslsls
Ford Motor Company introduction of new model and trainignn for staff
|Our MISSION is to provide support to organisations through consultancy and training & development services in the areas of team and leadership development. |
Most employees want to feel that they "own" their jobs and are making meaningful contributions to the effectiveness of their organisations Teams provide a vehicle for people to become involved, learn from each other and work towards constant improvement Learning is most effective when it involves active participation
Boral Aust - 5 day residentials Middle/Senior Managers DHL Worldwide Express- 6 day residentials for managers drawn from across the region Cargill Asia Pacific- 6 day residentials BHP Minerals Marketing - 3 day residentials Linfox - cultural change/team development program for 120 managers
Team Leader Development
BHP Packaging Products 5 Day Preparatory program for Supervisors/Managers (75) in a major change program - Tin Mill 2000 to evolve towards a "semi-autonomous" work team structure Boral Plasterboard - Young Leaders Development Program for graduates/high potentials Simplot Australia (Bakeries Division) Supervisors/Managers from cross-functional groups brought together to explore teamwork/leadership across "traditional" boundaries.
Cargill - Teambuilding/Core values/ Quality Principles BHP Tin Mill - Operator teams in the Coil Prep Lines and Temper Mill Baulderstone Hornibrook - construction teams for the Western Link project Brown Brothers - Cellar door and Epicurian Centre United Energy - IT project implementation team Through a range of consulting, training and design strategies
Ford Motor Company
Bob Jane T Marts
Department of Human Services
Price Waterhouse Coopers
|United Energy |
Office of Housing
The Age Print Centre
Carlton & United Brewery